Pocket Policies

Shipping Policy

Processing Times:

  • All orders are processed within 1-2 business days.
  • Orders placed after 2 PM EST on Friday will be processed the following Monday.
  • During peak times (e.g., holidays or promotional periods), processing times may extend by an additional 1-2 business days.

Shipping Options:

  • Standard Shipping: 3-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: 1 business day (available in select locations).

Shipping Costs:

  • Shipping costs are calculated at checkout based on the selected shipping method and delivery location.
  • Free Standard Shipping on orders over $100 (before taxes and after discounts).

International Shipping:

  • We currently ship internationally to select countries. Shipping times and costs vary by location.
  • International customers are responsible for any customs duties, taxes, or additional fees.

Tracking Your Order:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this to monitor the delivery status of your package.

Return Policy

Return Window:

  • We want you to love your Pocketbook Panties! If you are not satisfied with your purchase, we offer returns within 14 days of the delivery date.
  • Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for return.

Non-Returnable Items:

  • For hygiene reasons, certain items (such as opened or used panties) are non-returnable unless defective or damaged.

Return Process:

  • To initiate a return, please contact our Customer Support team at support@pocketbookpanties.com with your order number and reason for return.
  • Once approved, you will receive a return authorization and instructions on how to send back your item(s).

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds:

  • Refunds will be processed within 7-10 business days after we receive your return.
  • The refund will be issued to the original payment method used for the purchase.
  • Shipping charges are non-refundable.

Exchanges:

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Processing Times

Order Confirmation:

  • After placing your order, you will receive an email confirmation with your order details.

Order Processing:

  • Orders are typically processed within 1-2 business days. Please note that processing times may be extended during holidays or peak periods.

Order Changes & Cancellations:

  • Once your order has been placed, it begins processing immediately. We cannot guarantee that changes or cancellations can be accommodated, but please contact us at support@pocketbookpanties.com as soon as possible, and we will do our best to assist.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery at support@pocketbookpanties.com with your order number and photos of the damage or defect.
  • We will provide a replacement or a full refund, including any shipping costs incurred.

Customer Support

  • Our Customer Support team is here to help! If you have any questions about your order, returns, or anything else, please contact us at support@pocketbookpanties.com.
  • Support is available Monday through Friday, 9 AM to 5 PM EST.